Ms. Manley - 

I would like to bring you up to speed on what I have experienced since contracting with Manley & Associates on 2/27/19.  I accepted two assignments from your company and agreed to a reduced rate to take your field files and work them.  I accepted a claim for Alia Williams and Tiffany Burnett both Gallagher Bassett files.  My contract states that I will be paid within 45 days of the invoice.

I notified your company on multiple occasions that I had accepted a full time position elsewhere and needed guidance on how to handle the transfer of my files to another NCM. I was not provided any guidance and my emails went unanswered.  I sent an email to every person that I thought would help me understand how to get these files transferred and to submit my final billing.  

I submitted invoices for Alia Williams on 7/15/21 for $269.50 and 8/5/21 $478.50.  I also submitted invoices for Tiffany Burnett on 7/9/21 for $434.50 and 8/5/21 for $467.50.

My reports and invoices never got reviewed until AFTER I told Manley that I had resigned.  I pleaded for someone to help me with these reports so I could address any questions prior to my last day and it was after my last day, that I was contacted a couple of times via email telling me I had submitted my invoice incorrectly.  I was never informed that I couldn't input billing until they cleared the GB portal from the previous report so I continued to add my daily billing to the portal and had to completely redo those reports.  I spent a ton of time working these files and then correcting them since no one took the time to clear them and submit them to GB for payment for well past the 45 day mark.

When I call Manley, I am placed on extended holds (over 5 minutes) and told you don't have a voicemail.  Nick was responding to me and told me on two occasions that my check would be mailed for the July invoices two weeks ago and then the August invoices would be paid last week. When I didn't receive payment last week, I questioned Nick about it and he indicated there were delays.  I was never asked to correct any reports other than the initial contact from NCM supervisor because I continued to submit daily billing when Manley hadn't removed the initial billing since no one took the time to review it.  In addition, there was questions about billing over the customary time frames and I attached documentation from the adjuster for approval for these overages.

I am not certain where the disconnect is here.  If I thought I wasn't going to get paid for the time I worked on Manley files, I wouldn't have corrected the invoices and worked to have them resubmitted.  I did the work and expect payment for that time... 

Can you please contact me and let me know the status of my checks?  Nick and the other staff have failed to reply to my last few emails and the office staff are even less helpful.

Thank you very much!