Carolyn is a seasoned Medical Case Manager with 30 years workers’ compensation, disability management and eldercare experience. She is licensed as a Registered Nurse in her home state of Georgia as well as Alabama and North Carolina. She is also a certified case manager through CCMC and registered with Georgia and Tennessee as a rehabilitation provider. Carolyn worked as a Field Case Manager, Telephonic Case Manager and Branch Manager with major workers’ compensation payers which allows her to have a unique understanding of the needs of injured workers, as well as the carriers. Due to her diverse background in TCM, Utilization Review and Bill Review she has an excellent understanding of medical cost management. Carolyn also has a strong commitment to quality and training. From her experience building and rebuilding case management teams and developing case managers; her motto has become, “Practice what I preached” to assure exceptional service delivery.